Relocation Consultant

Susan Schaetzle — Fri, 18 May 2012 15:11:27 GMT

Paragon Global Resources is the premier partner of choice in global mobility, human resources, careers transition and real estate services. Paragon provides innovative programs, value added support, superior customer service and thought leadership to our clients that we serve around the world.

Paragon is searching for a Relocation Consultant in our Warrenville, Illinois office. If you are enthusiastic about working in a dynamic working environment that focuses on its people and their achievements, you will want to check out the employment opportunities at Paragon Global Resources.

Provide Single Point of Contact Employee Relocation Management Services to relocating employees to ensure that seamless service is provided to both clients and transferring employees. Responsibilities include counseling employees on the applicable relocation program and benefits, adherence to profit/loss control guidelines established within the relocation program and attain pre-established service levels. Provide support and back-up to the Manager/Director, Relocation Services and other teams as requested.

Type and depth of knowledge required:

•Real Estate License and CRP designation required; a college degree preferred.
Industry knowledge - at least 5 years of relocation operations and/or real estate experience.
Ability to quickly establish credibility both internally and extenally as a professional whose experience and knowledge can be depended upon to produce sound advice and well documented decisions.
Strong human relations and interpersonal skills to develop/maintain working relationships with persons outside of your direct control, including clients, suppliers and associates. Includes superior ability to communicate - orally, in writing, in person.
Strong planning and time management skills to work independently, handle multiple priorities, provide for timely follow up and make decisions with limited supervision; manage job functions while maintaining client and other Paragon relationships.
Detail oriented to insure that error free documents go out to transferees, clients and suppliers; accurate processing of benefits administration and reimbursements, and that cost control guidelines are strictly followed.
Creativity and flexibility to either anticipate or solve client/transferee problems and to effectively respond to needs.
Successfully interface with and manage suppliers that are deemed necessary to the relocation process.
Must become proficient on Windows & WordPerfect, current expense tracking system and other identified software programs.
Must become knowledgeable on relocation tax issues.
Client service and retention: Provide Employee Relocation Management Services to transferring employees that are within approved policies and procedures while adhering to cost delines. Obtain and maintain established client and transferring employee service satisfaction levels.
Cost Control: Maintain strict adherence to cost guidelines established within the relocation program as it relates to policy exceptions and homesale inventory. Also includes tracking of reimbursements to ensure accurate and timely payments to the employee.
Internal Relations: Work with field and corporate managers, human resource personnel, accounts payable and payroll in defining policy needs, eligibility criteria, providing regular follow-up on all relocations in-process and directing the process flow for policy exceptions.
Client Reporting: Assist Manager/Director Relocation Services with preparation of client reports, evaluations and reviews as may be requested. Participate in annual goal setting meetings and reviews as requested.
Employee relocation benefits counseling: Implement various relocation policies to ensure that transferring employees, their managers and other end-users understand the applicable policy, and the ramifications the policy has on an employee's relocation. This includes timely entering of information into the client's information tracking system to insure client billing is accurate and timely.
Home marketing, homefinding, rental assistance and temporary accommodation services: Sell these consulting services to transferring employees and obtain pre-established conversion ratios as set by Paragon and our clients.
Homesale; obtain appraisals, reports, etc. on employee homes to facilitate a sale of property. Assist transferring employees with listing, negotiating, sale and close of homes.
If applicable, provide and/or manage other consulting services including but not limited to: mortgage, travel, spouse counseling/move transition; pre-purchase home inspections, etc
Maintain business relationships with suppliers to ensure effective delivery of services including third-party homesale services, transportation of household goods, and/or employee and family transition services. Includes providing managers with information to be able to accurately and quickly provide clients with an on-going analysis of performance for each supplier, if requested.
Manage relationships with suppliers providing ERMS services including participation in training and reviews, if requested.

Contact: careers@paragongri.com

CRC Chicago Job Announcements

Relocation Consultant